/ Legal · Updated June 1, 2026
Refund Policy
14 days, no drama. If it's not right, we make it right.
01 → 14-day returns
You can return any item within 14 days of delivery for a full refund of the product price. Items must be unworn, unwashed, and in original condition with tags attached. (Trying it on is fine. Wearing it to a festival is not.)
02 → How to start a return
Email orders@re-cycle.green with your order number and which items you're returning. We'll reply within 1–2 business days with return instructions and the return address. Return shipping costs are the customer's responsibility unless the item arrived damaged or we sent the wrong thing — then it's 100% on us, including shipping.
03 → Refund processing
Once your return arrives and passes inspection, we issue the refund to your original payment method within 5 business days. Depending on your bank, it may take an additional 5–10 business days to appear on your statement. We'll email you at every step.
04 → Exchanges
Wrong size? The fastest route is to return the original for a refund and place a new order for the size you want. Email us and we'll make sure the sizes don't sell out from under you.
05 → Damaged or defective items
If something arrives damaged or with a defect, email orders@re-cycle.green with a photo within 14 days of delivery. We'll send a replacement or full refund immediately — no need to return the damaged item unless we ask.
06 → Non-returnable items
Gift cards and final-sale items (clearly marked as such at purchase) can't be returned. Everything else in the store is covered by the 14-day policy.